Meet: Caio Moreno, Director of Business Development, Avaya Latin America


On the lighter side of things, we ask Caio Moreno, Director of Business Development, Avaya Latin America, what makes him tick.

Caio Moreno, Director of Business Development, Avaya Latin America

What would you describe as your most memorable achievement?

A recent and memorable achievement was the time I spent on an exchange in Ottawa, Canada. Indeed, beyond all the potential business achievements and successes, the opportunity to experience another culture and work with different people was very exciting. This exchange helped me grow personally and professionally and I became more empathetic.

What first made you think of a career in tech?

I first thought of the strong dynamic offered by the IT sector and all the potential for future growth. It is a large space with different sectors for different skills, allowing a wide range of options and constant improvement.

What style of management philosophy do you employ in your current role?

We are all part of a mixed environment, internal and external, and without exception, we generate added value. So, without a doubt, we need to nurture our empathy, make room for different voices and hear them all.

Listening allows us to continue to move forward in different areas with strength and the necessary respect.

What do you think is the current topic of the technology conversation?

Cloud and hybrid environments are two things that come up all the time in conversations, even if not everyone is ready to work on these business models. In addition, it offers a change in the consumption and perception of technology. So, support for smart, smooth, and extensive migration is welcome.

How to deal with stress and relax outside of the office?

Stress comes from people with different demands, corresponding to their realities and circumstances. Thus, I intend to maintain a fluid and organized schedule for my workload and respond to these various requests that can trigger the alarm.

Outside of the office, one of the things that thrills me the most is traveling and continuing to discover unfamiliar places, foods and cultures. Even though we are on different journeys, we must also enjoy the path, not just the destination.

If you could go back and change one career decision, what would it be?

I think that always being very attentive to different professional profiles helps us make better decisions and helps us to grow. Some of us have common goals; others may have very personal goals, so we need to identify them.

What are, in your opinion, the main areas of investment in your industry today?

Investing in experiences and how technology can be smart and integrated across different channels and process flows – how users can consume them intuitively and from any environment. In the end, luckily, our requirements as users have changed, which allows us to create significant new advancements in the future.

What are the specific challenges of the region when implementing new technologies?

The “convenience” of certain existing technologies sometimes makes it more difficult for us to understand what we could achieve, conquer or improve within the framework of our tasks and our expectations. We get used to what works efficiently. Yet we simply “adapt” in some cases. But also making smart investments allows us to go further, to improve our experience and our results.

What changes have you seen in your role over the past year and how do you think they will evolve over the next 12 months?

The way to meet requirements has changed, including the way customers and users consume different services, solutions and products. Indeed, it is the beginning of new cultures brought to the future. We are more demanding as users with the level of service, with more precise results and an understanding of the return on investment of technologies and experiences.

What advice would you give to someone aspiring to a C-level position in your industry?

Look at your accomplishments and your impact as a member of an industry. By managing the tech industry, we help improve people’s experiences. Understanding this is critical to knowing whether more investment is needed for new integrations if any further development is required.

About Caio Moreno

Caio Moreno has been Product Business Development Manager, Avaya, since 2018. As of this role, he covers the markets of Canada, Mexico, Brazil, Colombia and all other Latin American countries. He holds a Bachelor of Computer Science degree from Universidade Ibirapuera and has over 10 years of experience in the Latin American and regional ICT market.

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